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Thursday, April 20, 2017

Renting bounce houses Q&A

These are some commonly asked questions we are asked by clients. Hopefully these help to answer some of our questions and concerns!

Q. Do you deliver and set up? Is that included in the price?

A. Yes. When we quote a job the price includes delivery, set up and removal. We typically do not staff backyard rentals but it does depend on the item. Larger equipment like our Mechanical Bull or Zip Line would be staffed but a Bounce House Castle would not.

Q. What should we do to prepare for you?

A. Please make sure there is an accessible, flat and dry surface for us to set up.  Make sure there is enough space for us to set the product up. We have the dimensions of each product on our page (link at the bottom) or you can ask us when booking! Take a few minutes to measure the space just to be sure.

Q. Do we need to provide electric?

A. Our clients typically provide electric but we do have generators available to rent if electric is unavailable on site. We will provide the extension cords. 

Q. Can the inflatables be set up inside? 

A. In the right setting they can be set up inside. For example, a gymnasium would be perfect. Any large area with a high ceiling would work. To be sure check our website footprint for a specific product to make sure it will fit.

Q.  Can I pick up the product to save money? 

A. No, For your safety, a trained staff will deliver, set up and remove the equipment. 

Q. How long will it take for you to set up? 

A. Depending on the product you rent, it can take anywhere from 20 minutes to an hour. For a simple inflatable is will take an average of 20-30 minutes. For our bigger inflatables/products, it usually takes up to an hour. If we have multiple products, it may take a couple hours. 

Q. Will the inflatable blow away? 

A. No, we properly stake/sandbag down all of our inflatables. If winds exceed 15 miles per hour we ask that you turn off the blower for safety. Your safety is our number one concern. 

Q. What if it rains?

A. If the weather looks concerning, we will give you a call a few hours before your event and give the option to cancel or reschedule (backyard drop offs). 

Q. Do we have to pay a deposit?

A. Typically, you pay half of the rental fee as a deposit. The rest of the money is due the day of your event.

Hope this was very helpful to you!

Check out our website at to view our products.

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